RETURNS

Our policy lasts 14 days. If more than 14 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.

To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.

The return of certain types of merchandise is not permitted such as candles, as well as any item that is not in its original condition, that is damaged or missing parts for a reason not due to an error of our part, it does not take into account, for example, the breakage of jewelry.

Wear and tear related to wearing and use or lack of maintenance, loss and theft of your jewelry are not taken into account in the warranty.

Other non-returnable items:
* Gift cards

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return has been received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or declined.
If approved, your refund will then be processed and your original credit card or payment method will be automatically credited within a few days.

Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take some time for your refund to appear officially.
Then contact your bank. Posting a refund is often preceded by a processing time.
If you have taken all these steps and still have not received your refund, contact us at the following address: info.eyecandyparis@gmail.com.
Sale or promotion items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotion items are not.


Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the equivalent value of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to themselves with the intention of delivering it to you later, her that we will send the refund and she will therefore know that you have returned her gift.

Dispatch

To return your product, you must write to us at the following email address: info.eyecandyparis@gmail.com

The shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the cost of return shipping will be deducted.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than €75, we recommend using a trackable shipping service or insuring your shipment. We do not guarantee that we will receive the returned item.